Refund & Cancellation Policy

This policy explains how to cancel a Voltara Systems subscription, what happens when you do, and when you are eligible for a refund. We aim to keep it short, fair, and unambiguous.

1. How to cancel

You can cancel a Voltara Systems subscription at any time. There is no cancellation fee and no minimum-term lock-in beyond the period you have already paid for.

• Self-serve. Use the cancellation or invoice-management link in the Paddle receipt email for your subscription, or the billing section of your Voltara Systems account where available.
• By email. Email support@voltarasystems.net from the address on your account and we will action the cancellation for you. Please include your account or workspace name so we can locate the right subscription.

We treat a clear written request to cancel as effective from the date we receive it. We recommend cancelling at least a few business days before your next renewal date to be sure it takes effect before the next charge.

2. What happens when you cancel

• Access continues to period end. When you cancel, your subscription stays active until the end of the billing period you have already paid for (the current month for monthly plans, or the current year for annual plans). You keep full access until then.
• No further billing. After the current period ends, the subscription will not renew and you will not be charged again. Any scheduled renewal is stopped.
• Your data. After the subscription lapses, your account may move to a read-only or suspended state, and your project data may be retained for a limited window before deletion as described in our Privacy Policy. Please export anything you need before the period ends. You can ask us to delete your data sooner by emailing support@voltarasystems.net.

Cancelling stops future renewals; it is not the same as a refund of the current period. Refund eligibility is covered in Section 3.

3. Refunds on subscriptions

We offer a 14-day refund window on the initial purchase of a new subscription. If you are not satisfied, contact us within 14 days of that first charge and we will refund the subscription fee for the current period, processed through Paddle.

• Monthly plans. The most recent monthly charge is refundable within the 14-day window. Renewal charges after the first period are generally non-refundable once the new period has begun, because cancellation already prevents future renewals — but if you were charged in error or there is a genuine problem, contact us and we will look at it fairly.
• Annual plans. The annual fee is refundable within 14 days of the initial charge. After the 14-day window, an annual term is generally non-refundable for the remainder of that term; you may cancel to stop the next annual renewal at any time.
• Fair-use. We may decline or reduce a refund where there is evidence of abuse of the refund window (for example, repeated subscribe-export-refund cycles).

Nothing in this policy limits any non-waivable statutory refund or consumer-protection right you may have under the law of your country of residence; where such rights apply, they are in addition to the above.

4. Metered and pay-per-document charges

Beyond the documents included in your plan, Voltara Systems may charge a per-document fee for each additional bankable feasibility PDF you generate, and the same documents are also available standalone without a subscription. Because these charges pay for output that has already been produced and delivered:

• Consumed documents are non-refundable. Once a bankable PDF or other metered document has been generated and made available to you, the corresponding charge is non-refundable.
• Unused credits. Where metered usage is sold as prepaid credits or a bundle, any credits that remain genuinely unused at cancellation may, at our discretion, be refunded on a pro-rata basis through Paddle.
• Failed or duplicate generation. If a document fails to generate, is produced empty or corrupt through a fault on our side, or you are charged twice for the same document, contact us and we will re-issue the document or refund the charge.

5. Free trials and discounts

If a free trial is offered, you will not be charged during the trial period and you can cancel before it ends to avoid any charge. If you do not cancel, the subscription begins and is billed at the rate disclosed at sign-up; the 14-day refund window in Section 3 then applies to that first charge. Amounts paid under a promotional discount are refunded at the actual amount paid, not the list price.

6. How refunds are processed

Approved refunds are issued by Paddle as merchant of record, back to the original payment method used for the purchase. Paddle manages the refund, the associated invoice or credit note, and any tax or VAT adjustment. The time for funds to appear depends on your bank or card issuer and is outside our control, but is typically a few business days after Paddle processes the refund.

If you believe you were charged in error, you can also raise the matter directly with Paddle using the billing or invoice link in your Paddle receipt email. We are happy to coordinate with Paddle on your behalf.

7. Chargebacks

If you have a billing concern, please contact us or Paddle first — we can almost always resolve it faster than a card dispute. Initiating a chargeback before contacting us may result in your account being suspended while the dispute is investigated with Paddle.

8. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised effective date and, where the change affects an active subscription, communicated to account holders. The version in force at the time of your purchase governs that purchase.

9. Contact

Questions about cancellation or a refund? Email support@voltarasystems.net and include your account or workspace name and, if relevant, the Paddle order or receipt number. For purchase and invoicing questions you can also contact Paddle, the merchant of record, via the links in your receipt email.

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Voltara Systems · Cairo, Egypt · support@voltarasystems.net
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